Organizational Structure Of Quality Circle
The benefits of introducing a quality control circle program in the work place are many.
• Heightened quality awareness reveals faults in the system that might obstruct good practices.
• It improves the quality of your firm’s products and services, thereby increasing the value of your brand, and securing your customers’ confidence. The quality of customer relationship management can be further enhanced by using help desk software from the likes of pro software.
• The people who are part of the quality control circle will feel a sense of ownership for the project. Higher yields and lower rejection rates also result in enhanced job satisfaction for workers, which in turn drives them to contribute more.
• A quality control circle program also brings about improved two-way communication between the staff and the management.
• Finally, the financial benefits will certainly exceed the costs of implementing the program. A study revealed that some companies improved their savings ten fold!
Basic Organizational Structure of QC:
A quality circle should have an appropriate organizational structure for its effective and efficient performance. The structure may vary from one org. to another, but it is useful to have basic framework as a model:
In a typical organization, the structure of a QC may consist of the following elements:
1. Steering committee – Gen. manager / works manager, rep. from top management, rep. of human resource development and a rep. of employees’ union.
2. Coordinator: an administrative officer / personnel officer from middle level management.
3. Facilitator: senior supervisory officer / foreman. A facilitator may manage up to 10 circles. A facilitator is usually from one of the three departments – quality control, production or training.
4. Circle Leader: circle leaders may be from the lowest level of supervisors. A circle leader organises and conducts circle activities.
5. Circle members: line and / or staff workers ( circle members should attend all meetings as far as possible, offer suggestions and ideas, participate actively in group processes, and attain training seriously.