Integration Of Tqm And Ge-six-sigma

Dimension

TQM

GE-6σ

Comments

Development

Started in the mid-1980s,

influenced by Japanese

CWQC developed in the

1970s

First espoused by Motorola

In 1987. GE adopted Six

Sigma program in 1995,

Resulting in many benefits.

TQM and Six Sigma began at about the same time.

TQM was widely and quickly adopted, but interest has now declined.

The situation with GE-6 is the reverse.

Principles

1.       Customer satisfaction

a.       (satisfaction of customers’ needs)

2.       Pursues zero-defect,

3.       Responsibility for quality

4.       Continuous improvements

1.       Pursues financial

2.       performance

3.       Focuses on voice of

a.       customer

4.       Pursues zero-defect

5.       Emphasis moved from problem-solving to problem prevention

6.       Rapid change

1.       TQM over-emphasizes customer satisfaction, and this can sometimes negatively affect profits.

2.       GE-six-sigma focuseson both customer satisfaction and financial performance.

Feature

A systematic approach to

quality management by

Integrating concepts, methods, processes, and systems.

Uses project management

to perform thorough

change and process

re-engineering, which are

integrated with the

Company’s vision and strategy.

TQM is essentially a

system of continuously

Improving the quality of every aspect of business life. GE-six-sigmafocuses on

radical change (which is

Also integrated with vision and strategy).

Operation

Continuous improvement through employee involvement and Team work in total quality activities.

Specially designed roles

and a highly disciplined

training program using

statistical methods to

perform reengineering of

Key processes through project management.

TQM emphasizes that

every person is involved in

quality improvement at all

Levels. GE-six-sigmauses

specially designed roles

and disciplined training to

progress the radical

Changes.