Bill Conway

Introduction:

Conway has been referred to as the ‘Deming disciple’. He proposes a list of six guidelines. Quality improvement according to Conway has to come from a new management way of thinking and also the wide utilization of statistical tools.

Bill Conway approach of quality:

• Conway has been referred to as the ‘Deming disciple’.
• He considers that quality management is the management of the various stages of the development, manufacturing, purchasing and distribution processes with consideration of economic viability and a desire to improve on various activities to reduce material waste and time wastage.
• He considers that quality problems are often caused by management lack of conviction and commitment.
• Quality improvement according to Conway has to come from a new management way of thinking and also the wide utilisation of statistical tools.

Conway’s list of quality improvement tools:

He proposes a list of six guidelines,

1. Human relations skills: Management responsibility to create a harmonious working climate built on trust, mutual respect and common goals.

2. Statistical surveys: Use the power of surveys to identify areas for improvement and to be better informed about various developments.

3. Simple statistical techniques: Use simple charts, diagrams to highlight problems, analyses them and propose various solutions.

4. Statistical Process Control: Minimize variations within various processes using control charts.

5. Imagineering: Problem solving techniques using problem visualization with the view of identifying ways for waste elimination.

6. Industrial engineering: The use of various techniques to re-design work, methods, plant layout for the purpose of achieving great improvements.