Training- Models Of Excellence

Introduction:

Larry Moore, who was then di-rector of education, remembers chairman Mike Plumley bumping into an employee who had had 30 hours of SPC training. Companies that want to improve quality fire up a quality training program early in the process.

MODELS OF EXCELLENCE

• Eastman Chemical Company is a leading international chemical company that produces more than 400 chemicals, fibers, and plastics.

• Eastman does not sell consumer products, but supplies billions of pounds of products for countless uses by consumers. Founded in 1920 in Kingsport, Tennessee, as a unit of Eastman Kodak, Eastman Chemical Company was spun off in 1994 and is now an independent, publicly held company.

• East­man employs 17,500 people in more than 30 countries. The companv won the Baldrige Award in 1993.

1. Northern Trust Corporation opened for business in Chicago more than a hundred years ago. Today, it employs more than 7,000 people in 61 locations in seven states, Canada, Great Britain, Hong Kong, and Singapore.
2. Although Northern Trust has long been a leader in the trust side of the banking business, it determined in 1990 that a systematic quaîity improvement process would improve its position. it developed a process it calls Commitment to
3. Absolute Quality, with the goal of consistently exceeding clientsVpartners' expectations while striving to become their ideal provider.

• Globe Metallurgical is a major producer of silicon metal and ferro-silicon products. its 475 employees report to four plants, including its head-quarters in Beverly, Ohio.

• In 1988, Globe was the first small business to win the Baldrige Award. Since then, it has earned the first-ever Shingo Prize for Manufacturing Excellence, Ford's highest award for Total Quality Excellence, and the U.S. Senate Productivity Award for Alabama.

• Globe is a flat organization run by self-directed work teams; of the 175 people working in the Ohio plant, only 14 are managers. Training is driven by customer and/or team needs, and it focuses on skills that can be put to use immediately.