The Road To Excellence

Introduction:

Total Quality implementation is necessary for establishing a culture of continuous improvement, using the PDCA cycle to identify waste and eliminate it, aiming for a Zero Defect objective. This is the internal objective of refining the business and making everything visible.

Details:

• Total Quality implementation is necessary for establishing a culture of continuous improvement, using the PDCA cycle to identify waste and eliminate it, aiming for a Zero Defect objective.
• This is the internal objective of refining the business and making everything visible.
• At a later stage, TQM implementation of the ‘newly changed’ and rejuvenated organisation will be looking for the establishment of best practice with an external focus on competitors.

• Implementation of TQM therefore goes through a stage of understanding its impact, adopting its methods and measuring its impact.

• At various levels, quality costing in all processes needs to be conducted to support the achievement of superior performance.

• Implementation in the organisation which has radically changed its culture, and where competitiveness is based on quality criteria, is characterized by an optimization of internal and external operations in pursuit of excellence.

• This is supported by a process of benchmarking continuously and throughout the whole organisation