Ubiquitous And Invisible Data Mining
5 min read
Introduction: Data mining is present in many aspects of our daily lives, whether we realize it or not. It affects how we shop, work, search for information, and can even influence our leisure time, health, and well-being. In this section, we look at examples of such ubiquitous (or ever-present) data mining. Several of these examples also represent invisible data mining, in which “smart” software, such as Web search engines, customer-adaptive Web services (e.g., using recommender algorithms), “intelligent” database systems, e-mail managers, ticket masters, and so on, incorporates data mining into its functional components, often unbeknownst to the user. From grocery stores that print personalized coupons on customer receipts to on-line stores that recommend additional items based on customer interests, data mining has innovatively influenced what we buy, the way we shop, as well as our experience while shopping. One example is Wal-Mart, which has approximately 100 million customers visiting its more than 3,600 stores in the United States every week. Wal-Mart has 460 terabytes of point-of-sale data stored on Teradata mainframes, made by NCR. To put this into perspective, experts estimate that the Internet has less than half this amount of data. Wal-Mart allows suppliers to access data on their products and performs analyses using data mining software. This allows suppliers to identify customer buying patterns, control inventory and product placement, and identify new merchandizing opportunities. All of these affect which items (and how many) end up on the stores’ shelves—something to think about the next time you wander through the aisles at Wal-Mart. Data mining has shaped the on-line shopping experience. Many shoppers routinely turn to on-line stores to purchase books, music, movies, and toys. Section 11.3.4 discussed the use of collaborative recommender systems, which offer personalized product recommendations based on the opinions of other customers. Amazon.com was at the forefront of using such a personalized, data mining–based approach as a marketing strategy. CEO and founder Jeff Bezos had observed that in traditional brick-and-mortar stores, the hardest part is getting the customer into the store. Once the customer is there, she is likely to buy something, since the cost of going to another store is high. Therefore, the marketing for brick-and-mortar stores tends to emphasize drawing customers in, rather than the actual in-store customer experience. This is in contrast to on-line stores, where customers can “walk out” and enter another on-line store with just a click of the mouse. Amazon.com capitalized on this difference, offering a “personalized store for every customer.” They use several data mining techniques to identify customer’s likes and make reliable recommendations.